Return Policy
After receiving your order, you have 14 days to return the product(s).
Please submit your return request in your customer account, after submitting the request please allow 2 business days to receive a reply.
After you receive the confirmation of your request you have 3 business days to deliver the package to a pick-up point or, when choosing to ship with another service, to ship and send us a tracking code.
When requesting a return you can either:
- Request a label from us so you can deliver the return to your nearest pick-up point.
The cost of the return will be deducted from the refund. The costs are:
| Portugal + Spain | 4.50€ |
| European Union | 15€ |
| Switzerland & UK | 25€ |
| Rest of the World | 35€* |
*unless other cost is stated when return is accepted
- Choose to return with a service of your choosing - we’re not responsible for lost returns, so we advise you to choose a carrier that offers a tracking service.
Returns from outside of the European Union - please wait for our reply before shipping it so we can send you the customs documents - if any customs fee applies they will be deducted from the refund.
We don't offer free returns on products without defects.
The returned product(s) must be in the same condition they were delivered (e.g. unworn, unwashed, and with original tags), and in the original package they were sent.
We reserve the right not to refund you if you don’t meet the conditions above.
Find the nearest access point to return your order:
- DHL
Exchanges
The process of exchanging a product is the same as returning a product.
Please submit your exchange request here.
Please note that we’re a small company with low stock quantities, so an exchange is not guaranteed.
After receiving your exchange, we’ll analyze your request to exchange products and will notify you with the new tracking number or refund you for the original order as a return.
Refunds
All refunds should be processed within 14 days after we receive your return at our office in the same payment method used when placing the order.
If more than 14 days have passed since you should have received the refund, please contact us at orders@naz.pt, and please include the order reference in your email.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@naz.pt.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.