FAQ
When will my order ship?
Most orders ship within 1-2 business days of ordering from our Athens warehouse-Greece,except the pre orders that need 20-30 days , pending availability and credit verification. Once your order has shipped you can expect it to take between 2-10 business days to arrive to you! Please allow an additional 2-3 processing days during sale periods. If you need your item(s) sooner you can choose an expedited shipping method for an additional cost at checkout. Any additional shipping costs are nonrefundable.
We do not process or ship orders on the weekend or Greek holidays, and we do not offer Sunday delivery. For Sandy Tzatzou is not responsible for delays due to local disruptions.
Order Verification
All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.
Do you have an option for Gift Wrap or Gift Messages?
Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!
How should I choose the best size for me?
We have a size guide that serves as a general guideline to help you find your size at Sandy Tzatzou. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at info@sandytzatzou.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.
What if I need to change or cancel my order?
Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at info@sandytzatzou.com as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.
What is the status of my order?
Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about back ordered or canceled items will be included in a separate email.
What if I receive a damaged item?
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@sandytzatzou.com and we will get it taken care of for you!
What if my package is lost?
If your package gets lost in transit, please send us an email right away at info@sandytzatzou.com . We will file a claim and do what we can to take care of it as quickly as possible.
*Please note: If a package has been delivered to the correct shipping address that was provided at checkout, or was signed for we cannot be held responsible for those lost or stolen packages.
Sale
What does it mean if an item is marked Final Sale?
All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.
Can I return an item marked Final Sale?
All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return, once it is received to our warehouse it will be automatically shipped back to you or we will deduct a restocking fee of 25% of the items price.
What if I received a damaged item that was marked Final Sale?
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@sandytzatzou.com and we will get it taken care of for you!
I ordered something and now it’s on sale; will you match the new price?
Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!